I just hooked up my new WD 3TB MyCloud to my ActionTec DSL Router and Windows 7 (64) computer. Ran the WD setup program and got the follow major error message:
I’m going bald pulling out my hair trying to figure out what is causing this. The drive shows in my network and all looks good though WD SmartWare asks for a user name/password to access MyCloud which doesn’t respond which I assume is related to the original error message.
Anybody have a clue of why I seem to be locked out?
Hitting ‘Continue’ shows what appears to be a normal install, everything is visible, but just can’t access the MyCloud. I think I’ve discovered the answer however. It appears that Windows 7 does not recognize any storage drive larger than 2TB. Unfortunately I’m also at a loss about partitioning a NAS drive since Windows 7 does not recognize/access it as a drive.
Okay, that’s nice to know that I won’t have to box up and return the unit and get a smaller drive, but it does put me back to the original error message. That then points to my DSL Modem/Router as the probable culprit (?).
Hi, I encountered similar error message. I am connecting the MyCloud to an AZTECH DSL7002GRV (S) router. Please share the fix if the WD support team manage to fix your issue. Thanks!
I guess nobody has a clue about the problem I’m facing, including WD Support. Today is the beginning of day 4 of waiting since a case file was opened. Now that I’ve commented about it perhaps will mean I get a response today. Of course I will post any progress.
Update: Contacted by WD Support but with no solution, just initial questions to set up for Remote Access it seems. Not encouraged but fingers crossed. Too much money spent not to get resolved as quickly as possible.
Problem solved: Second email from WD Support had me check the settings in the Network Adapter to do the following:
Right click adapter
Select properties
You are looking for 2 services. Both services should have a check.
Client for Microsoft networks
File and printer sharing
Guess what, the ‘Client for Microsoft networks’ was missing. Installed it, rebooted the computer, ran the setup program for the WDMyCloud and everything came on line. No error message. That’s all it took.