WD Sentinel DX4000 "Startup field 0xd9" and then "Bad Storage"

NEW RESULT - after I noticed my red-light issue and swapped drives around - and don’t “think” any other changes, now I get INVALID CONFIG … different, maybe getting someplace. Going to try the GPT thing now

THANKS EVERYONE … in this field 37 yrs … and LOVE when I need my own help and actually get it :slight_smile: :slight_smile:

If you post the model no. of your hard drives then we can check whether you have chances or not. I would advise t start with 2 drives only, then you have time to add them later on. And you should use 1.7.6.21 which has wider drive compatibility

Quick note - when I did CLEAN (diskpart), disk manager then had an “offline” indicator and says “not initialized”… I actually like that, change may be good … (just writing notes as I go so I don’t forget) … 1st try “INVALID CONFIG” … I call that getting someplace, but not sure if USB key or drives it doesn’t like … recreated key …

I just finished downloading 1_7_5_17 so will recreate keys with it … I haven’t been able to find 1.7.6.21 … any good link is greatly appreciated

O/T but worth a quick share - have a Thermaltake 2-drive external box on USB3 … very convenient for all this, don’t have to install drives into anything to work on them, just drop in a slot so makes much of this go a lot faster. Nice little (CHEAP) device. This and an Apricorn SATA cable for doing perfect disk to disk copies (of bootable systems) … 2 lifesaver tools to own.

The 1.7.6.21 download link is below. I fixed the TechNet link.
You need to clean all your drives with diskpart, then do recreate storage (the middle step). You have to make a new thumb drive each time for this one.

When that is done look on the thumb drive for the log file. Go to the end and make sure it makes sense.
If all is well proceed to recover, the bottom step. If you think Bay 3 is funky, I would clean all my drives, but just put two drives in and do the recreate, then recover. After that you can try adding more drives.

https://support.wdc.com/knowledgebase/answer.aspx?ID=16635

I just got a DX4000 minus its drives and set about to recreating the storage and recovering the operating system. However, as I found out (and as many have found out) it’s not so easy, because WD has imposed a “whitelist” of approved drives to use with this server. And you get all these errors “0xd9”, “bad storage”, “invalid number of drives” because the DX4000 is rejecting your drives!

I got a pair of WD4002FYYZ (specifically, “WD4002FYYZ-01B7CB1”) and of course I got all these errors, and more.

Following Gramps’ advice, I loaded up the recovery.log file that had been generated on the USB stick, and to my surprise I found these entries:

2019.02.03 04:06:09 - INFO - RaidCfg64 detected 2 drives
2019.02.03 04:06:09 - INFO - RaidCfg64 drive K7JY***L: port=2
2019.02.03 04:06:09 - INFO - RaidCfg64 drive K7JZ***L: port=3
2019.02.03 04:06:09 - WARN - Drive 0 serial K7JY***L model WDC WD4002FYYZ-01B7CB1 does not match any in white list
2019.02.03 04:06:09 - WARN - Powering drive 2488616 off
2019.02.03 04:06:09 - WARN - Drive 1 serial K7JZ***L model WDC WD4002FYYZ-01B7CB1 does not match any in white list
2019.02.03 04:06:09 - WARN - Powering drive 2488616 off
2019.02.03 04:06:09 - INFO - Detected drive 0 serial=K7JY***L model=WDC WD4002FYYZ-01B7CB1 SATA=2 led=0
2019.02.03 04:06:09 - INFO - Security: SUPPORTED
2019.02.03 04:06:09 - INFO - Enabled: 0
2019.02.03 04:06:09 - INFO - Locked: 0
2019.02.03 04:06:09 - INFO - Frozen: 0

So then I thought, “what whitelist??” HERE is the whitelist, according to recovery.log:

2019.02.03 04:06:01 - DEBUG - Reading resource file 'C:\wdrecovery\Locale\en_US.xml'
2019.02.03 04:06:02 - DEBUG - Parsing whitelist 'C:\wdrecovery\whitelist.xml'

Note that this C:\ directory structure is the root of the USB key that you have to create to perform “recreate” and “recovery”.

So now it is a simple matter to add my brand-new RE drives to this whitelist, and work flawlessly this time!

I made the “recreate” USB key again, this time I went to the WDRECOVERY directory and sure enough found these files:

WHITELISTK.XML
WHITELISTS.XML

Opened up each of these in Notepad, and here’s the relevant section:

<WhiteList>
<!-- Draco/Draco_RE -->
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2002FYPS-02W3B0</Model>
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2002FYPS-02W3B1</Model>
<Model description="Enterprise Storage 2 TB" size="1907730" etype="constant">WDC WD2009FYPX-09AAMB0</Model>
<Model description="Enterprise Storage 3 TB" size="2861589" etype="constant">WDC WD3009FYPX-09AAMB0</Model>

To which I added this very line, to both files:

<Model description="Enterprise Storage 4 TB" size="3815448" etype="constant">WDC WD4002FYYZ-01B7CB1</Model>

I had to go “file-properties” first and change the two XML files from “read only”, so that I was able to save back to the USB key. Then after the update, I changed back to “read only”, just in case the software checks that status as yet another ERROR condition.

But anyway, it "recreated’ my drives. Wow, success! Then I did the “recovery” procedure, edited the USB key again in the same way (because of course it checks another time), and it worked that time too!

So seems like you just have to do some undocumented editing and you can probably get any set of drives you want to work on the DX4000.

And I also saw this other post that describes all the same procedure from 2015, because of course somebody else figured it out:

Great work!
Thanks for posting

So I had a power-outage that left my box starting with the 0xD9.
Came across some recovery info.
https://support-en.wd.com/app/answers/detail/a_id/5060/kw/WD%20Sentinel%20DX4000
Then after step10. I get the USB recovery going…to find that it now says Bad Storage. When it was just working few days ago. I do know I swap a bad HDD with a WD NAS RED PRO that was not on the whitelist.

Worked out fine.
So I came across this page, and saw Grunchy post. Do I have the same problem and how do I fix my unit?

Here is my recovery log.
Wed 04/08/2020 1:49:59.57 Using platform STARGATE configuration
2020.04.08 01:49:59 - DEBUG - Reading resource file ‘C:\wdrecovery\Locale\en_US.xml’
2020.04.08 01:49:59 - INFO - =========== Recovery app START ===========
2020.04.08 01:49:59 - INFO - Version: 1.7.6.21
2020.04.08 01:49:59 - INFO - Loading configuration
2020.04.08 01:49:59 - DEBUG - Reading recovery configuration ‘C:\wdrecovery\recoverycfg.xml’
2020.04.08 01:49:59 - ERROR - Unable to open file C:\wdrecovery\recoverycfg.xml
2020.04.08 01:49:59 - ERROR - Failed to load recovery configuration: 1
2020.04.08 01:50:00 - DEBUG - Parsing whitelist ‘C:\wdrecovery\whitelist.xml’
2020.04.08 01:50:00 - DEBUG - Element: ‘WhiteList’ line 5
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 7
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 8
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 9
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 10
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 13
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 14
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 17
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 18
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 19
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 20
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 21
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 23
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 24
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 25
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 26
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 27
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 29
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 30
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 31
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 32
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - Element: ‘Model’ line 33
2020.04.08 01:50:00 - DEBUG - End element ‘Model’
2020.04.08 01:50:00 - DEBUG - End element ‘WhiteList’
2020.04.08 01:50:00 - DEBUG - Reading enclosure map ‘C:\wdrecovery\encmap.xml’
2020.04.08 01:50:00 - DEBUG - Element: ‘EnclosureMap’ line 7
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveMap’ line 9
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveMapEntry’ line 10
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveMapEntry’ line 11
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveMapEntry’ line 12
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveMapEntry’ line 13
2020.04.08 01:50:00 - DEBUG - End element ‘DriveMap’
2020.04.08 01:50:00 - DEBUG - Element: ‘FanThrottle’ line 16
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSpeed’ line 17
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSpeed’ line 18
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSpeed’ line 19
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSpeed’ line 20
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSpeed’ line 21
2020.04.08 01:50:00 - DEBUG - End element ‘FanThrottle’
2020.04.08 01:50:00 - DEBUG - Element: ‘EthernetPorts’ line 24
2020.04.08 01:50:00 - DEBUG - Element: ‘Port’ line 25
2020.04.08 01:50:00 - DEBUG - Element: ‘Port’ line 26
2020.04.08 01:50:00 - DEBUG - End element ‘EthernetPorts’
2020.04.08 01:50:00 - DEBUG - Element: ‘TemperatureStatus’ line 29
2020.04.08 01:50:00 - DEBUG - Element: ‘CPUTemp’ line 31
2020.04.08 01:50:00 - DEBUG - Element: ‘DriveTemp’ line 32
2020.04.08 01:50:00 - DEBUG - End element ‘TemperatureStatus’
2020.04.08 01:50:00 - DEBUG - Element: ‘FanSetting’ line 38
2020.04.08 01:50:00 - DEBUG - Element: ‘FanPWM’ line 39
2020.04.08 01:50:00 - DEBUG - Element: ‘FanPWM’ line 40
2020.04.08 01:50:00 - DEBUG - Element: ‘FanPWM’ line 41
2020.04.08 01:50:00 - DEBUG - End element ‘FanSetting’
2020.04.08 01:50:00 - DEBUG - Element: ‘Polling’ line 44
2020.04.08 01:50:00 - DEBUG - Element: ‘PowerSupply’ line 45
2020.04.08 01:50:00 - DEBUG - End element ‘Polling’
2020.04.08 01:50:00 - DEBUG - Element: ‘PowerSupplyMap’ line 48
2020.04.08 01:50:00 - DEBUG - Element: ‘PowerSupply’ line 49
2020.04.08 01:50:00 - DEBUG - Element: ‘PowerSupply’ line 50
2020.04.08 01:50:00 - DEBUG - End element ‘PowerSupplyMap’
2020.04.08 01:50:00 - DEBUG - End element ‘EnclosureMap’
2020.04.08 01:50:05 - INFO - In MS Recovery Mode
2020.04.08 01:50:05 - INFO - Detected drive 0 serial=V6KLZY2D model=WDC WD4003FFBX-68MU3N0 SATA=2 led=0
2020.04.08 01:50:05 - INFO - Security: SUPPORTED
2020.04.08 01:50:05 - INFO - Enabled: 0
2020.04.08 01:50:05 - INFO - Locked: 0
2020.04.08 01:50:05 - INFO - Frozen: 0
2020.04.08 01:50:05 - INFO - Master Password Id supported: 1
2020.04.08 01:50:05 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:05 - INFO - Master Password Capability: None
2020.04.08 01:50:05 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:05 - INFO - Enhanced Erase: 0
2020.04.08 01:50:05 - INFO - Erase Time: Normal (raw 32969; 50400 sec)
2020.04.08 01:50:05 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:05 - INFO - Detected drive 1 serial=PL1331LAGH6XZH model=HGST HDS5C4040ALE630 SATA=3 led=1
2020.04.08 01:50:05 - INFO - Security: SUPPORTED
2020.04.08 01:50:05 - INFO - Enabled: 0
2020.04.08 01:50:05 - INFO - Locked: 0
2020.04.08 01:50:05 - INFO - Frozen: 0
2020.04.08 01:50:05 - INFO - Master Password Id supported: 1
2020.04.08 01:50:05 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:05 - INFO - Master Password Capability: None
2020.04.08 01:50:05 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:05 - INFO - Enhanced Erase: 0
2020.04.08 01:50:05 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:05 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:05 - INFO - Detected drive 2 serial=PL1331LAGH6YDH model=HGST HDS5C4040ALE630 SATA=4 led=2
2020.04.08 01:50:05 - INFO - Security: SUPPORTED
2020.04.08 01:50:05 - INFO - Enabled: 0
2020.04.08 01:50:05 - INFO - Locked: 0
2020.04.08 01:50:05 - INFO - Frozen: 0
2020.04.08 01:50:05 - INFO - Master Password Id supported: 1
2020.04.08 01:50:05 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:05 - INFO - Master Password Capability: None
2020.04.08 01:50:05 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:05 - INFO - Enhanced Erase: 0
2020.04.08 01:50:05 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:05 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:05 - INFO - Detected drive 3 serial=PL1331LAGH6YVH model=HGST HDS5C4040ALE630 SATA=5 led=3
2020.04.08 01:50:05 - INFO - Security: SUPPORTED
2020.04.08 01:50:05 - INFO - Enabled: 0
2020.04.08 01:50:05 - INFO - Locked: 0
2020.04.08 01:50:05 - INFO - Frozen: 0
2020.04.08 01:50:05 - INFO - Master Password Id supported: 1
2020.04.08 01:50:05 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:05 - INFO - Master Password Capability: None
2020.04.08 01:50:05 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:05 - INFO - Enhanced Erase: 0
2020.04.08 01:50:05 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:05 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:05 - INFO - C:\wdrecovery\raidcfg64.exe /i
2020.04.08 01:50:05 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Disk 01 / 04
Disk: WDC WD4003FFBX-68MU3 SerialNo:V6KLZY2D
Description:03FFBX-68MU3 Summary:Array Member
Rev:83.00A8 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000002 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053E)
CONFIGURED_DISK
FAILED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 02 / 04
Disk: HGST HDS5C4040ALE630 SerialNo:PL1331LAGH6XZH
Description:5C4040ALE630 Summary:Array Member
Rev:MPAOA58 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000003 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053E)
CONFIGURED_DISK
FAILED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 03 / 04
Disk: HGST HDS5C4040ALE630 SerialNo:PL1331LAGH6YDH
Description:5C4040ALE630 Summary:Array Member
Rev:MPAOA58 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000004 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 04 / 04
Disk: HGST HDS5C4040ALE630 SerialNo:PL1331LAGH6YVH
Description:5C4040ALE630 Summary:Array Member
Rev:MPAOA58 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000005 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Total Physical Disks = 4

RAID Volumes

Volume 01 / 01
SerialNo:Volume0 Summary:Failed
RaidLevel: 5 MemberDisks:04 Domains/Mirrors:01 TargetId:0x01
SizeInMB:11446336 BytesPerBlock:0x00000200 StripSize: 64KB
Action:00 Array:00 MapState:03 MigrState:00 MigrType:05 CfgStatus:0x00000000

Total Volumes = 1

RAID Arrays

Array 01 / 01
NumDisks:04 RAIDDevs:01 TotalMB:15261790 FreeMB:8
State:00 CheckBox:0x00000000

Total Arrays = 1

2020.04.08 01:50:05 - INFO - C:\wdrecovery\raidcfg64.exe /std
2020.04.08 01:50:05 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
2,“WDC WD4003FFBX-68MU3”,“V6KLZY2D”,“83.00A8”,0,“Failed”,7814037168,4111,“ArrayMember”
3,“HGST HDS5C4040ALE630”,“PL1331LAGH6XZH”,“MPAOA58”,0,“Failed”,7814037168,4111,“ArrayMember”
4,“HGST HDS5C4040ALE630”,“PL1331LAGH6YDH”,“MPAOA58”,0,“Normal”,7814037168,4111,“ArrayMember”
5,“HGST HDS5C4040ALE630”,“PL1331LAGH6YVH”,“MPAOA58”,0,“Normal”,7814037168,4111,“ArrayMember”

2020.04.08 01:50:05 - INFO - RaidCfg64 detected 4 drives
2020.04.08 01:50:05 - INFO - RaidCfg64 drive PL1331LAGH6XZH: port=3
2020.04.08 01:50:05 - INFO - RaidCfg64 drive PL1331LAGH6YDH: port=4
2020.04.08 01:50:05 - INFO - RaidCfg64 drive PL1331LAGH6YVH: port=5
2020.04.08 01:50:05 - INFO - RaidCfg64 drive V6KLZY2D: port=2
2020.04.08 01:50:05 - INFO - RAID volume status is ‘FAILED’!
2020.04.08 01:50:05 - INFO - Matched drive 1 serial PL1331LAGH6XZH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:05 - INFO - Matched drive 2 serial PL1331LAGH6YDH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:05 - INFO - Matched drive 3 serial PL1331LAGH6YVH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:05 - WARN - Drive 0 serial V6KLZY2D model WDC WD4003FFBX-68MU3N0 does not match any in white list
2020.04.08 01:50:05 - WARN - Powering drive 2094184 off
2020.04.08 01:50:05 - INFO - Checking RAID status (1): Volume Failed
2020.04.08 01:50:06 - INFO - Detected drive 0 serial=V6KLZY2D model=WDC WD4003FFBX-68MU3N0 SATA=2 led=0
2020.04.08 01:50:06 - INFO - Security: SUPPORTED
2020.04.08 01:50:06 - INFO - Enabled: 0
2020.04.08 01:50:06 - INFO - Locked: 0
2020.04.08 01:50:06 - INFO - Frozen: 0
2020.04.08 01:50:06 - INFO - Master Password Id supported: 1
2020.04.08 01:50:06 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:06 - INFO - Master Password Capability: None
2020.04.08 01:50:06 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:06 - INFO - Enhanced Erase: 0
2020.04.08 01:50:06 - INFO - Erase Time: Normal (raw 32969; 50400 sec)
2020.04.08 01:50:06 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:06 - INFO - Detected drive 1 serial=PL1331LAGH6XZH model=HGST HDS5C4040ALE630 SATA=3 led=1
2020.04.08 01:50:06 - INFO - Security: SUPPORTED
2020.04.08 01:50:06 - INFO - Enabled: 0
2020.04.08 01:50:06 - INFO - Locked: 0
2020.04.08 01:50:06 - INFO - Frozen: 0
2020.04.08 01:50:06 - INFO - Master Password Id supported: 1
2020.04.08 01:50:06 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:06 - INFO - Master Password Capability: None
2020.04.08 01:50:06 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:06 - INFO - Enhanced Erase: 0
2020.04.08 01:50:06 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:06 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:06 - INFO - Detected drive 2 serial=PL1331LAGH6YDH model=HGST HDS5C4040ALE630 SATA=4 led=2
2020.04.08 01:50:06 - INFO - Security: SUPPORTED
2020.04.08 01:50:06 - INFO - Enabled: 0
2020.04.08 01:50:06 - INFO - Locked: 0
2020.04.08 01:50:06 - INFO - Frozen: 0
2020.04.08 01:50:06 - INFO - Master Password Id supported: 1
2020.04.08 01:50:06 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:06 - INFO - Master Password Capability: None
2020.04.08 01:50:06 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:06 - INFO - Enhanced Erase: 0
2020.04.08 01:50:06 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:06 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:06 - INFO - Detected drive 3 serial=PL1331LAGH6YVH model=HGST HDS5C4040ALE630 SATA=5 led=3
2020.04.08 01:50:06 - INFO - Security: SUPPORTED
2020.04.08 01:50:06 - INFO - Enabled: 0
2020.04.08 01:50:06 - INFO - Locked: 0
2020.04.08 01:50:06 - INFO - Frozen: 0
2020.04.08 01:50:06 - INFO - Master Password Id supported: 1
2020.04.08 01:50:06 - INFO - Master Password Id: 0xFFFE
2020.04.08 01:50:06 - INFO - Master Password Capability: None
2020.04.08 01:50:06 - INFO - Unlock Attempt Counter Exceeded: 0
2020.04.08 01:50:06 - INFO - Enhanced Erase: 0
2020.04.08 01:50:06 - INFO - Erase Time: Normal (raw 255; 50400 sec)
2020.04.08 01:50:06 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.04.08 01:50:06 - INFO - C:\wdrecovery\raidcfg64.exe /i
2020.04.08 01:50:06 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Disk 01 / 03
Disk: SerialNo:V6KLZY2D:0
Description: Summary:Array Member
Rev: Summary:Array Member
FreeBlks:0x100F TotalBlks:0x0
BusId:0x0000FFFF TargetId:0x000000FF LUN:0x000000FF Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000000 WriteCache:ON
State:(0x00000006)
CONFIGURED_DISK
FAILED_DISK

Disk 02 / 03
Disk: HGST HDS5C4040ALE630 SerialNo:PL1331LAGH6XZH
Description:5C4040ALE630 Summary:Array Member
Rev:MPAOA58 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000003 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053E)
CONFIGURED_DISK
FAILED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 03 / 03
Disk: HGST HDS5C4040ALE630 SerialNo:PL1331LAGH6YDH
Description:5C4040ALE630 Summary:Array Member
Rev:MPAOA58 Summary:Array Member
FreeBlks:0x100F TotalBlks:0x1D1C0BEB0
BusId:0x00000004 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Total Physical Disks = 3

RAID Volumes

Volume 01 / 01
SerialNo:Volume0 Summary:Failed
RaidLevel: 5 MemberDisks:04 Domains/Mirrors:01 TargetId:0x01
SizeInMB:11446336 BytesPerBlock:0x00000200 StripSize: 64KB
Action:00 Array:00 MapState:03 MigrState:00 MigrType:05 CfgStatus:0x00000000

Total Volumes = 1

RAID Arrays

Array 01 / 01
NumDisks:04 RAIDDevs:01 TotalMB:15261790 FreeMB:8
State:00 CheckBox:0x00000000

Total Arrays = 1

2020.04.08 01:50:06 - INFO - C:\wdrecovery\raidcfg64.exe /std
2020.04.08 01:50:07 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
-1,“”,“V6KLZY2D:0”,“”,0,“Missing”,0,4111,“ArrayMember”
3,“HGST HDS5C4040ALE630”,“PL1331LAGH6XZH”,“MPAOA58”,0,“Failed”,7814037168,4111,“ArrayMember”
4,“HGST HDS5C4040ALE630”,“PL1331LAGH6YDH”,“MPAOA58”,0,“Normal”,7814037168,4111,“ArrayMember”

2020.04.08 01:50:07 - INFO - RaidCfg64 detected 3 drives
2020.04.08 01:50:07 - INFO - RaidCfg64 drive PL1331LAGH6XZH: port=3
2020.04.08 01:50:07 - INFO - RaidCfg64 drive PL1331LAGH6YDH: port=4
2020.04.08 01:50:07 - INFO - RaidCfg64 drive V6KLZY2D:0: port=-1
2020.04.08 01:50:07 - INFO - RAID volume status is ‘FAILED’!
2020.04.08 01:50:07 - INFO - Matched drive 1 serial PL1331LAGH6XZH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:07 - INFO - Matched drive 2 serial PL1331LAGH6YDH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:07 - INFO - Matched drive 3 serial PL1331LAGH6YVH model HGST HDS5C4040ALE630 with white list entry Deskstar 5K4000 4 TB
2020.04.08 01:50:07 - WARN - Drive 0 serial V6KLZY2D model WDC WD4003FFBX-68MU3N0 does not match any in white list
2020.04.08 01:50:07 - WARN - Powering drive 2094184 off
2020.04.08 01:50:07 - WARN - Drive ‘PL1331LAGH6YVH’ is not part of the RAID!
2020.04.08 01:50:07 - INFO - Checking RAID status (2): Volume Does Not Contain All Valid Drives
2020.04.08 01:50:08 - ERROR - Volume is not in good state, please re-create it
2020.04.08 01:50:08 - INFO - =========== Recovery app END (5) ===========

Any one have any idea what is going wrong?