WD Security and Utilities don't recognize MY BOOK

[charles_carter]

Windows 10 system. When first installed WD Security and Utilities software worked as expected with MY BOOK.

Suddenly without any known catalyst both program say “attach a supported drive” when I start them and they do nothing else.

I can read and write to the drive thru windows.

I cannot eject the drive because windows reports some activity it cannot stop.

What should I do?

Thanks for your help

[Feragui]

Have you checked task manager to see which background programs may be using the drive?
I suggest you uninstall and reinstall the latest versions of this programs through the WD website.

WD Software