WD Red Pro 10TB - Not visible in Data Lifeguard Diagnostics

I have a new 10TB Pro Red drive, making more noise than I would expect (periodic head clunk) so I wanted to check out the smart statistics but they are not available from the WD tool.

All other drives show up as expected, just the 10TB one is missing.

Recommendations? Is there a patch available?

Hi icorrie ,

Which software did you use to test the 10 TB drive ?

I tried to use the latest version of WinDlg.

It shows up as a logical drive in the bottom pane, but not as a physical drive. There are 7 other WD drives in this server, and they ALL show up. Just the 10TB is missing from the physical list. I assume it’s an application issue.