WD Ransomware?

The Western Digital HDD package promises a free software download to easily clone the HDD.  After downloading, cloning is often impossible.  You are then directed to pay for a software upgrade.  After Western Digital has my data and OS locked up, how is paying more to make the software work not ransomware?  Sure smells like ransomware to me.

Hi there and welcome to the WD community.

Whar software are you using with your device?