WD Portal - Unable To Reset Password : INVALID_ID_FIELD: invalid userId

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1

INVALID_ID_FIELD: invalid userId

Using the site password reset:

https://support.wdc.com/support/accountpassword.aspx

and using the associated email link results in the following errors and inability to access the WD Portal site:

Root element is missing.Duplicate Username.
The username already exists in this or another Salesforce organization. Usernames must be unique across all Salesforce organizations. To resolve, use a different username (it doesn’t need to match the user’s email address).

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INVALID_ID_FIELD: invalid userId

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Hello Iconoclasm,

You should try contacting WD’s Technical Support about this

To Contact WD for Technical Support

http://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support