WD Player Deleting More Files Than I have Selected

[sam_pot]

HI I have used various WD players with great success but recently when I watch a video file on a USB stick through the WD Player and then choose to delete it - the player is deleting maybe 10 other video files approx. in the same folder. But if I then plug the USB stick into my PC the files are still there - not deleted.

If I then turn off the player overnight and plug the USB stick back in the files are back again - whats up with it ?

Thanks in advance for any help

[JoeySmyth]

i have never encountered that issue

but the solution is easy, use your PC to delete the files

[sam_pot]

Joey

That’s not the solution. The player is meant to delete files after watching them, that’s why I use WD players. Why is it doing it? This is a brand new WD media player - 4 weeks old. I’ve never had this issue previously.

Anyone else having a problem like this or have any answers?

Thanks

[JoeySmyth]

Well, the only options you have are …

1. Do a Factory Reset …Setup > System > Device Reset > Reset All Settings Back to Factory Default

2. Create a RMA and return it WD under Warranty (and be without it for a couple of months)

3. Use your PC to delete the files and use your WDTV to Watch Media