WD Photos is not connected to the internet (-1009) (cont'd)

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
#1

I know this is archived and has been discussed previously - but I wonder with WD updates and iOS 6 if the problems I am experiencing have a simple solution?

I get disconnected (seems like a time out) when uploading photo files from my iPhone and also get the ‘WD Photos is not connected to the internet (-1009)’  message.

What is the simple solution to this?

And how do I stop the file number of the photo showingn as it loads? I just want the picture without the ‘distortion’ of the file number blanking out the bottom of the image as it loads.

#2

Check this thread

http://community.wdc.com/t5/WD-Photos/WD-Photos-is-not-connected-to-the-internet-1009/td-p/348105/page/2

some users had to put the Hub on DMZ while others turned off and on remote access

#3

Last night it worked perfectly. Earlier I had restarted my router having done the DMZ insert.

This morning another time out.

Where is the On/Off remote function?