WD Photos - "Device is offline (688)

I’ve been reading and it seems that there is a significant glitch with this app…tons of people report getting this error message when their device is indeed online.  I had my app up and running one day and got the message the very next day. 

Any solutions to this problem?

I’m in the same boat. I’ve had this problem for a few months now. There’s nothing support can do. There’s been a few suggestions, none of which works, like setting up a new MioNet user account. That works for about 2-3 days, then it’s back to Error 688. I don’t understand why this is happening.

I was told by a support tech that it’s their server-side issue, apparently. Which puts us straight out of luck in terms of fixing it ourselves.

This shouldn’t be advertised as a feature, it doesn’t work!

But when it does, it’s really cool. So sad about this :frowning:

I get this on my iphone but it works fine with my wife’s ipad. Suggests an app bug??