WD Photos - "Device is offline (688)

[KeithfromCanada]

I’ve been reading and it seems that there is a significant glitch with this app…tons of people report getting this error message when their device is indeed online.  I had my app up and running one day and got the message the very next day. 

Any solutions to this problem?

[dukee101]

I’m in the same boat. I’ve had this problem for a few months now. There’s nothing support can do. There’s been a few suggestions, none of which works, like setting up a new MioNet user account. That works for about 2-3 days, then it’s back to Error 688. I don’t understand why this is happening.

I was told by a support tech that it’s their server-side issue, apparently. Which puts us straight out of luck in terms of fixing it ourselves.

This shouldn’t be advertised as a feature, it doesn’t work!

But when it does, it’s really cool. So sad about this

[davidb100]

I get this on my iphone but it works fine with my wife’s ipad. Suggests an app bug??