WD photos database not updated after many days (weeks)

[Nopparat]

Hi, when I first got my WD live hub I was keen to get my years of photos onto it. Only later did I realise that organising them by sunflowers of year would make them easier to browse with the hub’s somewhat rudimentary features.
This works reasonably well. However the database kept by the WD Photos app still thinks that there are dozens of high level folders (these are all now moved into an appropriate high level year folder)
I 've cleared my iPad’s cache. I’ve tried unplugging the hub to force a clear of it’s cache, and I’ve tried just waiting…(having read that the low priority organising task can take days or weeks to notice that files no longer exist).
Now, after a couple of weeks, I tried installing WD photos on my iPhone…same problem…so the hub’s database just isn’t noticing that those dozens of high-level folders are now gone.
Could the task only be checking that files no longer exist and not checking whether complete folders are gone
(guess I should be calling them directories in the Linux context of the hub).

Bottom line, please could someone please advise on how to re-initialise this database…haven’t seen any hacks that would allow telnet-ing in and rm-ing it directly…WD app is great but currently pretty unusable to me 'cos of these hundreds of empty non-existent high level directories (essentially one per photo-shoot day!).
Cheers

[Trancer]

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

[Nopparat]

Will do - thx

[batra]

There is a transcoder running on your WD TV Live Hub to convert your photos. Unfortunately, it’s running at a very low priority (this will be fixed in an upcoming release of firmware). So moving things around isn’t being reflected as it’s still in process of converting the photos. All I can say at this point is that they will eventually show up in the right place.

In WD Photos, each time you select the WD TV device in My Devices screen the app checks the database on the TV and refreshes it. So no need to clear cache. If you click the image view (third icon in the tray), you will see all your photos as thumbnails. Then when you tap on an image, it will show you in the title bar the total number of photos. This number should be changing over time.

Hope this helps.