WD Photos app crashes if I choose library with more than one photo?

Hello WD Friends,

I’m on an iPad accessing my WD LiveHub through WD Photos app. I have several photo albums and when I access ANY album that holds more than one single photo the app crashes. By crash, I mean it will momentarily try to open the album, then immediately minimize itself to the background. I did troubleshooting and was able to create an album with ONE photo and that worked fine synching to the LiveHub I’ve restarted the app, and also restarted the iPad with the same results. Any suggestions would be appreciated.

Thank you!


What’s the version of the app that you have installed on your iPad?

The current version is 2.4.0 it was updated on Jul 10, 2014

If you have the latest version and the situation persist, you may try to uninstall and reinstalling that again.

Hi, yes, this is the brand new version. I only just downloaded it on July 29th. I uninstalled and reinstalled and get the same issue. My Husband tried on his newer iPad mini and got the same results too. I believe it is a problem with the app. It is able to look at an album with ONLY ONE photo, but more than one and it crashes.