WD Photo doesn't detect Shared Pictures

I changed my WD My Book Live 2 TB for an 8 TB version of the EX2100. WD My Cloud is working fine on my iPhone but I can’t access the Shared Pictures folder with WD Photos like before. Do I need to change the name of the folder because it’s no more this?


Hello, I don’t think that the applications supports the EX2100 as the last update for the app according apple was on Dec 15, 2014 which was before the EX2100 came out. However you should contact support to verify this information.

Thanks for your fast answer! I will contact WD shortly because it’s a bit annoying because WD My Cloud isn’t supporting photo/importation from an iPhone nor Android…