WD Passport Ultra

I have a WD Passport Ultra and I keep getting popups telling me to click on it for updates. But, nothing happens when I click on the message where it says to do so. What needs to be done to get the updates? Thank you for your anticipated help.

I have a 4TB My Passport Ultra (for years) and i have never ever recieved any “popups” about clicking on things to update

I would be very very cautious and make sure you don’t have a virus / malware / ransomware hiding on your PC.

@carol101 Which WD Passport Ultra do you own?

https://support-en.wd.com/app/products/product-detail/session/L3RpbWUvMTU3MzIzMzMxNi9nZW4vMTU3MzIzMzMxNi9zaWQvZlVHSnFiYkVOTVJoSUNPQ1YyZUM4VkQ1QVlRU1JPZU14aFFvZEZDNHpXY1A0NDY4SkdSdWV3cE15ZXlNNkt5STJBVVJGZUZJYVNTVkxoRFJxVkt2Z2ElN0VhREx1SGVReDRXQWRpdlA4TU9pNUxReldyQTNTeFk4RGclMjElMjE=/p/249

Hello, I have the WD 1TB My Passport Ultra Silver Portable External Hard Drive, USB-C - WDBC3C0010BSL-WESN

I am a novice at using these back up devices therefore I have asked for help which I didn’t see in the online manual. Thank you.

@carol101 You may want to check this often to see if it shows any updates or changes for your device.

https://community.wd.com/c/announcements-and-discussions/news-announcements

Have you already looked at this? Be sure to scroll down and look at Resources> Product Support.