WD Passport ultra not seen as a drive on Windows 7 64

WD External Drives WD Portable Drives
1

Hi,

Just so you see what is going on : print screen

Everything seems fine. But the drive won’t show ( C, D, E are ssd and sata drives ) . I tried upgrading motheboard drivers, usb drivers. I connected on the front, on the back. I hear the sound windows does when you connect it. You can see I’m able to “remove the device safely” even but can’t actually access it

Not sure what else I can try.

Thanks.

2

Hello, try to manually add a drive letter. Check the link below for the steps. 

How to change the drive letter assignment in Windows 8, 7, Vista, XP or 2000 

1 Like
3

Allright, this helped.

But it wasn’t “enough”, since in Disk Management my passport device still wouldn’t show.

Going through this forum, I found a similar issue (on Windows 8), where was suggested to use a “drivecleanup” utility to purge all drivers and info from previous usb drives one might have used. After I did that, and another reboot, when I launched again disk management, that time the device was there, I marked it as active and then finally proceeded to set a drive letter.

Now everything is working fine.

Thanks.