WD Passport Ultra not detected in My Computer

[Burnsy_Ant]

Hi guys, appreciate any help.  When i plug my external hard drive into either of my 2 x USB ports, the WD Passport Ultra is not detected in my computer.

The light on the hard drive is lit and the drive is spinning inside with a small vibration so obviously works.  I can see it in under control panel > Devices and Printers but no where else.

I have follwed other guidlines on the forum and it is not detected in disk management.

I have also unistalled and re-started with no luck, any more suggestions?  Got some crucial docs on there and all my music.

Thanks in advance

[Trancer]

Welcome to the Community.

If the hard drive is not in Disk Management then I’d recommend changing the USB cable and testing a different computer in order to discard a drive controller issue.