WD Passport / Smartware not backing up


Everything worked fine until about the 13th of April

I have it set on cont. backup.

Once I noticed it no longer backs up the files, I tried doing it as scheduled backup etc but no luck.

After checking around online I see that many have the problem but I cannot find a solution. 

Any help would be greatly appreciated. 

Running 2.1.0

Your issue sounds a lot like the remote activiation issue.  We are working continuously to fix this. 

I do not see any error about remote activation on my machine

I use only the basics of this software/hardware, it worked well for a while not it stopped backing up files.

I would still let support look into it. If it’s not that, at least you’ll know and they might figure out what the issue is.