WD Passport not seen in Finder after unlocking

Hello! I was using my My Passport earlier today and it was working fine but now I’m trying to open it and it won’t work. WD Unlocker shows up when I plug it in, I put my password into the WD Drive Unlock, but then nothing happens. I can’t access any of my files that I’ve got saved on it. I try to unlock it again and it says its already unlocked. After almost 10 min WD Passport shows up in the Finder in my Mac. Is there any way to remove the locking so the Passport opens quickly?

Hi @pitre,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting: