Dear Support,
I have purchased a WD Passport drive (deleted) that was puchased about half a year ago. I stored a lot of data in there as a back up and recently tried to retrieve these data but somehow my computer no longer recognize it. After searching for a solution on the web, I went to the diskmanagement and tried to manually assign a drive letter to the WD drive to make the computer recognize it. However, the data seem to be somehow petitioned off on a seperate sector of my WD Passport drive and off from any access.
When I go to “My Computer”, I see the original drive is now labeled as “SYSTEM RESERVED (Z:)”. This drive seems to exist no matter I connect my WD Passport or not. When I DO connect WD Passport to my computer, the white light blinks and it seems to be spinning, but nothing shows under “My Computer”. The "“SYSTEM RESERVED (Z:)” is empty, but when looking at Disk Properties, it has 70% free space availble and it has 30% of space used that cannot be accessed.
My questions are as below
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Why there’s a disk “Z” that seems to be available no matter I connect WD Passport or not?
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How can I retrieve my data from WD Passport? I have some important data stored on there and I’m extremely afraid to loose them.
I’m attaching a snap shot of the drive herein.
Thanks a bunch