My passport stopped working after I restarted my computer last night for some reason. I tried going to disk management to change it’s name but it’s not there. It’s not being recognized by any of the recovery programs either. I can’t even format it (it says 0 bytes raw in “MyComputer” however I can’t do anything to it) I tried it on my windows 7 laptop and windows XP tower same issue On windows 7 it says “No device found” then it disappears from my computer hard disks list. While on windows XP it just stays there doing nothing.
Same exact issue here… My passport is in brand new condition rarely even moved off of the desktop it sits on. I do not leave it plugged into my computer and probably only plug it in about once a month when I have a substantial enough amount of data accumulated to dump onto it… so it has sat unused and unabused for well over 99% of the time that it has been owned.
Therefore, this seems to be to be far beyond the lightest possible use of this product by a user that should have been anticipated in the design of this thing (esp. with a name suggesting portability like “the passport”). I have read through a bunch of threads enough to see the same troubleshooting tips popping up… all of which I have tried (i.e. unplug and plug back in; plugged into all 3 usb ports on my laptop; using a wire under 18in. long… Still using the original cord that came with the product).
I was discuraged to see the responses from WD support in the majority of the messages that I have read through. I was beginning to get the feeling that the standard policy was to blame wear and tear and improper usage as the reason for every device malfunction. However, I saw this tread and am curious how one goes about requesting a replacement from WD
I’m having the same problem. I have window 7 64-bit. It was working fine for a year and half and all of a sudden my laptop stopped recognizing my WD passport and WD my book. Luckily for “my book” I was able to download the driver from WD website but unfortunately for my passport I wasn’t as lucky as there were no driver available for the one I have which is WD2500xms-00. I’ve never dropped it and I was alway careful before unplugging it by making sure its safe to unplug.
When I plug my passport to my laptop it doesn’t show in disk management but it shows in device manager under “Universal Serial Bus Controller” as unknown device with a yellow exclamation mark. I’ve follow advises that states to uninstall and re-install but it doesn’t work. Please help.
On windows 7 it says “No device found” then it disappears from my computer hard disks list. While on windows XP it just stays there doing nothing. 