Hi, my 1TB WD “My Passport Ultra” external drive without any reasons, it didn’t appear on file explorer. so I checked disk management and I found it shows
‘Not Initialized’ and ‘unallocated’. I tried to initialize it, but it shows this message: “The request failed due to a fatal device hardware error.”
I check it by Data Lifeguard Diagnostic and show this
I tried to use the tool Data Lifeguard Diagnostic:
" |Test Option:|QUICK TEST|
| — | — |
|Model Number:|WD My Passport 259F|
|Unit Serial Number:|WXK1E65CZ8LX|
|Firmware Number:|1004|
|Capacity:|0.00 GB|
|SMART Status:|Not Available|
|Test Result:|PASS|
|Test Time:|09:22:53, January 02, 2023|
| Test Option: | EXTENDED TEST |
|---|---|
| Model Number: | WD My Passport 259F |
| Unit Serial Number: | WXK1E65CZ8LX |
| Firmware Number: | 1004 |
| Capacity: | 0.00 GB |
| SMART Status: | Not Available |
| Test Result: | PASS |
| Test Time: | 09:23:03, January 02, 2023 |
| Test Option: | ERASE |
|---|---|
| Model Number: | WD My Passport 259F |
| Unit Serial Number: | WXK1E65CZ8LX |
| Firmware Number: | 1004 |
| Capacity: | 0.00 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 20- Delete Partitions error! |
| Test Time: | 09:23:40, January 02, 2023 |
| Test Option: | ERASE |
|---|---|
| Model Number: | WD My Passport 259F |
| Unit Serial Number: | WXK1E65CZ8LX |
| Firmware Number: | 1004 |
| Capacity: | 0.00 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 20- Delete Partitions error! |
| Test Time: | 09:23:49, January 02, 2023 |
