wd passport is inop

my WD PASSPORT ULTRA has a steady white light, is spinning inside but does no longer show up ander disk management or show a drive letter. I have tried different cables but no joy, its under a year old and i use it as a back up, im very disappointed. can you help? Mike P

Hi Demonju,

If a drive letter that used to appear under My Computer no longer does, and the data on the drive can no longer be accessed then we recommend following the steps provided in below article for troubleshooting the issue.