My WD Passport Essential used to run perfectly well on Windows XP on my old pc. I have just bought a new pc with the new windows 7 64bit os and that’s when the problems started.
When I plug in the USB cable, windows 7 does not find the drive. I have tried many different forums with suggestions about changing drive letters etc in disk management, but nothing works. I have phoned WD help line many times telling them about this problem but got no where, they kept telling me it was a windows issue and there is nothing they can do.
Today however, I finally got somewhere, WD help desk have told me that my passport essential has a driver issue with windows 7 64bit and they are working on a update as we speak. Couldn’t give me a time frame, but hopefully soon. This problem only seems to be happening with the 64bit version of windows 7 and not the 32bit. Why there should be a difference between the two I don’t know. Here’s hoping I will be able to get to all my music and photo’s shortly, that I have saved of the Passport Essential.