I’m using Passport Essential on a windows XP. It has been working well until today–I get repeated messages that files failed to copy. In Device Manager, the properties tab for this drive indicates “this device is working properly” but the short and long diagnostic tests in the WD software both failed.
I’ve checked for previous solutions but can’t find the way to actually read the entire solution thread; I can only read just the last comments.
I also went through the troubleshooting program but got stymied when trying to disconnect the drive safely–the message was it couldn’t be stopped at this time and to try again later.
Any help would be highly appreciated!