I couldn’t get my WD passport drive to unlock on my new HP Pavilion laptop running Windows 8.1
It would recognise the drive, I could even explore the ‘unlock’ files and folders so I knew the cable and USB port were working correctly - but everytime I ran the unlock software, it can back with an error message screen telling me to use … the unlock software to unlock the drive! Very annoying. I even tried changing the drive letter of the ‘unlock’ software partition, and installing various updates from WD but nothing worked.
But it’s a simple fix.
I had used some Cyberlink software that came with the laptop to try and burn some files to a CD but had never burnt them - but this left a ‘virtual’ drive on the laptop with the letter F. When I ran the WD unlock software, it tried to mount the unlocked drive using letter F - when it found it already in use, it just gave up and told me to use the ‘unlock’ software to unlock the drive.
So I right clicked on the virtual partition created by the Cyberlink software (containing the files I originally wanted to burn) and deleted / cleared / unmounted the drive (I can’t remember exactly what I did but I used the Cyberlink software to remove this virtual partition).
And once that had gone, everything works like normal.
