I am running a WD Passport USB drive [P/N: WDBYNN0010BB-0B], with Windows 10. My Logitech Wireless Keyboard [K270, also with the Wireless Mouse, M185] stop functioning. The mouse works fine most of the time. Although I have experienced both the mouse/keyboard becoming non-responsive. .If I pull the Passport’s USB cable, the mouse/keyboard become totally responsive.
I’ve updated all drives for the three devices. I uninstalled all three devices in Device Manager, and I have rebooted. Nothing seems to cure this issue. If I want to use my keyboard, I have to pull the USB plug from the Passport. What must I do to cure this problem?
Hello,
We would recommend you try the drive with a different computer using a different USB cable and see if the issue still persists.
For any other assistance, you can contact us via live chat or open a support ticket so we can provide technical help.
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sounds like a USB port power issue.
try a different computer
if it is a USB port power issue then i guess the only solution is to buy a powered USB hub.
I had the same problem with my WD EasyShare external drive. I read that if you put a USB cable on the mouse/keyboard receiver and put the receiver close to the mouse and keyboard, the interference created by the WE external drive does not bother it. And I was amazed how easy the fix was.
