I have a WD My Passport that I’ve used for months now to backup data from my computer’s hard drive. Up until now it has worked fine (as least I thought it was working fine.)
Today a serious problem appeared. When I plugged it in, the computer recognizes the Passport drive okay, and I’m able to open the WD software, BUT when I go to the “Backup” tab, both drives appear in the two columnar boxes, but BOTH Data for Backup and Data Backed Up said “files backed up- 0, size- 0.00.” The Passport drive is not only saying there’s nothing backed up on it, but it’s not seeing the data on my computer’s hard drive that needs to be backed up. It seems to be saying both drives are empty. I don’t know where to begin to solve this problem.
The computer is working fine, i.e., I’m not in one of those desperate situations where I MUST retrieve what is on the Passport, but I’m disturbed that everything I thought was backed up ISN’T.
I’d like a diagnosis and some advice, if possible, because I’m curious and would like to avoid this problem in the future, but I don’t trust this drive anymore and I’m going to buy a new one tomorrow. Thanks.
Windows 7 - 64-bit