WD Community

WD Passport 1T got bad sector and disconnect suddenly

Hi; I’ve got my WD about 2.5 years ago. Recently i added some movies to it and made the drive almost full (908Gb out of 931Gb is full). But i noticed that every time i wanna watch those movies, my WD disconnects suddenly. Even i tried to scan it with some program for bad sectors or viruses, but all my efforts failed. Bad sectors are between sector number 1847000000 and 1950000000. Is there a way to stop the drive from disconnecting? And recovering bad sectors?

You can try using our Data Lifeguard Diagnostics software.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows

http://wdc.custhelp.com/app/answers/detail/a_id/940

1 Like
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.