WD P/Port Not Showing Up

WD External Drives WD Portable Drives
1

Hi,

I’ve been using a 500gb WD My Passport Hard Drive For 8 months now. Today my laptop was having problems, and after waiting 20 minutes for it to shut down (Was showing the “logging off” screen for said time) I shut it down by holding down the shut down button, while the P/Port was plugged in. Now when plugged in, Windows makes the “Hardware inserted” noise, and the little light on the P/Port comes up, however it makes a “whining” noise for a few seconds, and doesn’t vibrate, which it normally does when plugged in, and it doesn’t show up in My Computer, device manager, devices or printers, etc.  I have tried it in all USB Ports on my laptop, and still nothing comes up, I also tried it in my parent’s laptop, same situation, the P/Port “whines” but isn’t recognized. 

This is really frustrating as a film project I have been working on for three years is stored on the P/Port. I have never experienced problems like this at all, and would really appreciate some feedback. I’m totally OK with buying a new lead or something. 

Laptop Specs Below.

Thanks,

Charlie.

LAPTOP SPECS:

Hewlett-Packard G72 Notebook PC, with Windows 7 Home Prem. 64bit Operating System

2

Hello,

have you try to connect your drive in a different computer? If no, please do so anf let us know if the drive is recognize.

3

Hi, yes I’ve tried two different computers, and nothing has happened, it isn’t recognised at all.

I’ve made a recording of the noise it makes, as I had a look online and it said the noise could help with the problem. It’s  here, but its pretty quiet.

Thanks

4

Just to let you know, I tried a new cable, and the “freezer trick” today. Still no response. 

One interesting thing though, was that I uninstalled the drivers, restarted it, and then plugged it back in. It reinstalled the drivers, which means its not totally dead, but didnt pop up anywhere.