WD MyPassport Ultra problems

WD External Drives WD Portable Drives
#1

I am having problems with my WD My Passport Ultra.

When i connect to PC (Windows 10) I can find the device in device manager and devices and printers. Though if i go to my computer i cannot find it to access the folders within the Passport. I have many pictures and movies on the device, they can viewed or played if i plug device into one of my TVs or even my Router. But for some reason cannot seem to view, add, edit files or movies when connected to PC.

#2

HEllo,

It is possible the partition is corrupted and the computer is unable to read the files.

I recommend you try formatting the drive so you can use it again. However, formatting the drive will delete all data stored in it.

If you wish to recover your data I recommend you try a data recovery software before formatting.