WD MyPassport on MacOS Weird Problem--Everything Disappears Until HD Ejected and Reconnected

WD External Drives WD Portable Drives
1

Hi all, I have a weird issue that’s happened to two of the same MyPassport hard drives so far.

When I first connect the hard drive, all my files are there. When I leave the hard drive connected to my Mackbook Pro for a while, the content doesn’t show up and I can’t access the files. When I eject and reconnect the hard drive the files are there again. Also, when I eject I get an error message that the drive is busy and I’m asked if I want to force eject.

This issue hasn’t happened with my other WD hard drives, just the passports.

Thanks for your help.

2

Hi trb,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.

3

Get rid of all the WD software on your Mac, problem solved! Had the same issue and notified WD of this workaround.

1 Like
4

Thanks, I took your advice and removed the WD software and so far I haven’t had anymore issues. All my files show up!

5

You’re welcome. I think WD should put a warning on the website that this software is flawed. They have been notified by me a few weeks ago.