I have a number of WD external USB HD’s - This is the only one that has problems.
This is a 2TB MyPassport HD that is used to store video files for my WDTV Media Player.
A large number of .mkv files have somehow become corrupted and now show up as empty folder files.
They indicate that they take up 0 space on the drive, but once deleted it is obvious that they did because the space now becomes available as free space.
I had to download a small program in order to delete the corrupted files. It attempts to fix them, but the only thing that works is to have the program delete the file and then replace it with a good copy of the original file.
I’ve checked the HD with every disk utility program I have and it always tests as good. Yet when I plug the drive into my computer, I get a popup that says there is something wrong with the drive and to scan it to find and fix errors.
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Test Option: QUICK TEST
Model Number: WD My Passport 25E1
Unit Serial Number: WXD#######
Firmware Number: 1019
Capacity: 2000.37 GB
SMART Status: PASS
Test Result: PASS
Test Time: 19:02:07, September 24, 2019
Running extended test now as I type this. Should finish in about 12+ hours…
My main question is: Has anyone else seen this problem? and is it a warranty issue?
It has been suggested that I format the drive and replace the files on it. OK, but HUGE job. I’d rather get a new drive, copy the contents over then format and check status of the drive before perhaps sending it in for warranty replacement.
UPDATE:
Extended Test has finished.
Test Option: EXTENDED TEST
Model Number: WD My Passport 25E1
Unit Serial Number: WXD1########
Firmware Number: 1019
Capacity: 2000.37 GB
SMART Status: PASS
Test Result: PASS
Test Time: 11:50:08, September 25, 2019
Any thoughts as to what the problem might be with this HD?