I am one of the many WD MyCloudHome users who have experienced the “Offline” problem. So far, my device has been Offline for over a month. Checking this forum, I see many similar problems being reported. I have opened a Ticket with WD Support, but the only answer I get is that my “File Structure is Corrupt”, with the advice to do a 60-second (Hard) reset, with the subsequent loss of all my data. (Luckily, I make regular backups, but restoring 4Tb of data is not a 5-minute job as everyone knows).
I would be interested to know whether anyone else on this forum has been offered different advice by WD. Below I have included my most recent reply to WD Support.
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Hello
Thank-you for your reply to my Incident (-) where I complained that my WD MyCloudHome was continually reporting as being Offline. It is a pity that you took so long to give me a response - and it required numerous reminder messages from myself for you to do so.
Your response indicates that the file structure on the MyCloud Home is corrupt and the way to regain access is to perform a 60-second (hard) reset, thereby losing all the data on my disk. However, I can inform you that I have already done this previously (twice) and it did not fix the problem. Nevertheless, I will repeat it one more time and then report back to you. Until that time, please keep this Support Ticket open as I am not convinced that this will offer a permanent solution.
As I have previously mentioned, I have checked the WD Community Forum and see that there are numerous people reporting this type of problem. So, are you suggesting that all your Customers with this problem have managed to corrupt their own file structure - without any action from themselves ? This is really quite unbelievable. A more believable explanation would be that it is WD software which has caused any file corruption. If such a scenario continues, I can see that WD will be losing many of its customers as the WD hardware and/or software appears to be unreliable.
Keith Smith
(One of your disillusioned customers)
