WD MyCloud via WD2Go won't let me open MS Office files - prompts for credentials

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

My new WD MyCloud drive works great locally. However remotely I’m having issues opening MS Office files.

I can perform standard file operations (copy/move/rename/delete) just fine via the wd2go interface, I can also open a plain text file and edit it just fine.

However if I attempt to open an Excel or Word document remotely it prompts for credentials and will not accept the login I registered for my User account on the drive.

I’m stumped - can anyone help?

2

I just went into wd2go and tried what you are talking about, opening a word document. I had to use my Network User Name and Password/Key for it to work. After that the document opened and then I had to click the Edit Document at the top of the page to make changes.

Update: I have been playing with this some more and after trying to open an Excel document and having to enter my credentials again I noticed a security icon showing in my taskbar and clicked on it. It ask me if I wanted to allow changes made to my computer and I clicked yes, After that I got out of wd2go, disconnected and then opened wd2go again. This time when I clicked to open the Excel document it opened and did not ask for credentials.

Edited again: I tried again and this time when I tried to open a word document I had problems so I just clicked on the x a couple of times, the box went away and my document opened up. See image below.

WDMyCloudWinSec.JPG

Posted by,
cat0w (USA)

3

I’m accessing remotely through wd2go - your screenshot shows you accessing a local IP. Not the same thing. The username/pw screen is not accepting my credentials and fails after about 3 attempts.

I heard WDCloud Desktop is a workaround instead of WD2GO and I installed that but it doesn’t open up an app or tool or anything so I’m still lost.

4

What does the image look like that’s asking for your username/pw? Does it look the same as what I posted?

How do you think I signed into wd2go.com? Using IE I had to enter my email address and password then all my shares showed and I opened one in explorer so I could open up word and excel documents. When I try to open a document that’s when I get the box asking for my credentials.

Posted by,
cat0w (USA)

5

After logging into the wd2go website I am able to see the shares and select “open in explorer” and I can see the files. However when I attempt to open an Excel or any other Office file I get the “Windows Security” popup similar to yours except in lieu of a local IP address like yours shows I have the wd2go.com device name “NAME-device#######.wd2go.com” and the Enter your credentials prompts for user/pw.

I’ve tried my cloud username, my email address and even the admin username and password. None of the credentials are accepted. Is there a workaround as the “explorer” method is way better than the MyCloud Desktop version. Also, you can create a mapped drive using the wd2go address which is way more useful as well.

I’d really like to be able to open my MS Office docs this way.

6

The only other user name and password to try would be your networks. For me that is the user name and password I created when I set up my router.

Posted by,
cat0w (USA)