I have been happily using my WD My Cloud for about two weeks now, on a network of about 7 computers, both desktop and laptops, several wireless devices, and a few remote access devices, including phones, laptops, etc.
Two days ago I tried to access a folder on my My Cloud remotely and it was giving me the following error:
“Unable to access device. (0)”
That night, when I arrived home from work, I checked the drive, blue light on, spinning, it seemed just fine. But I was unable to access the files remotely or on the network. When I tried to access the folders on the network it just sat there for a few minutes, blank, trying to find something then it would say: “Windows cannot access \WDMyCloud\FolderName” with a diagnose button, which, go figure, didn’t help with diagnosing the problem.
I tried unplugging the device, waiting about 30 seconds then plugging it back in. IT WORKED JUST FINE! Everything was working again.
But now, two days later, I am having the same problem, and cycling the power is not working. What else can I do?
(I forgot to mention that both times the problem occured I was unable to access the drive through the IP address, it would sit and load forever, then eventually add “/UI/” but never get anywhere.)
Thank You in advance!