I am one of the many users experiencing “Offline” problems with a MyCloud Home.
After spending many days / weeks trying to solve the problem (and with little or no help from WD),
I want to know whether I can use the device in a different way.
Is it possible to use the MyCloud Home as a local device only, connecting to my LAN via ethernet plugged into my router ? If so, what are the steps involved to reconfigure ?
[ I’ve checked the User Guide and cannot find any info ].
Hi @soberhill,
Please refer to the article My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline: WD My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline
Also, How to Enable Local Network Access to Data on My Cloud Home and ibi Using the Dashboard: How to Enable Local Network Access to Data on My Cloud Home and ibi Using the Dashboard
Please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Hello
This problem is now been handled via ticket 221201-004177.
Thank-you
Keith Smith
