Hi.
After Ive activated install apps for my cloud the device always works. Sleep is enabled from options but doesnt work.
How can I fix that?
Which specific My Cloud model do you have?
Have you used the forum search feature, magnifying glass icon upper right, and search this subforum for “sleep”? There are numerous past discussions on the sleep issue with the single bay My Cloud devices and various ways to try and get the unit(s) to sleep for longer periods of time.
Hi,
I’ve WD My Cloud Gen2 4 TB.
Anyone has a suggetion?
How can I monitor and record logs for my WD?
This issue drains my HDD’s life everyday.
Thanks.
Upload the file to your My Cloud and change the .txt to .sh You can then SSH into the My Cloud and run the following command:
bash checkgen2.sh
This script checks to see if any disk I/O has been done. If so it tries to tell you what file has been accessed. It displays the partition that has been accessed.
checkgen2.txt (845 Bytes)
Hi rac8006,
Is this reply for me? If yes, I didn’t understand why I’m checking disk I/O.
Sorry for misunderstanding.
Because disk I/O is what keeps the My Cloud from going to sleep.
Hi,
Thanks for answer. I’ve uploaded it to the Public directory but it says No such file or directory found.
I’m at root@WDMyCloud on Putty.
After you ssh into the device. You need to cd to the Public directory. On a gen2 system it is “cd /mnt/HD/HD_a2/Public”. Then you need to “mv checkgen2.txt checkgen2.sh” Also “chmod 777 checkgen2.txt”. Now you are ready o run the program. Just "./checkgen2.sh
Hi,
Thanks for your reply. My results are something like below.
By the way, how can I verify that the device is at sleep mode. I’m trying to listen spin sound of HDD and it always spins so I think it never sleeps.
Regards.
root@WDMyCloud Public # chmod 777 checkgen2.txt
root@WDMyCloud Public # mv checkgen2.txt checkgen2.sh
root@WDMyCloud Public # ./checkgen2.sh
16-28-34 sda1 349194 568226 sda2 513098716 597478272 sda3 11922214 496 sda4 20 266 20776 sda5 1088 0 sda6 1130 16 sda7 87186 686264
/mnt/HD/HD_a2/Public
/mnt/HD/HD_a2/Public/checkgen2.sh
/mnt/HD/HD_a2/.wdmc/wdmc.db
/mnt/HD/HD_a2/.wdmc/wdmc.db-wal
/mnt/HD/HD_a2/.wdmc/wdmc.db-shm
/mnt/HD/HD_a2/.systemfile/upload
/usr/local/config/dynamicconfig_config.ini
16-28-43 sda1 0 272 sda2 199096 360 sda3 640 0 sda4 280 0 sda7 72 0 32
/mnt/HD/HD_a2/Public
/mnt/HD/HD_a2/Public/checkgen2.sh
/mnt/HD/HD_a2/.wdmc/wdmc.db
/mnt/HD/HD_a2/.wdmc/wdmc.db-wal
/mnt/HD/HD_a2/.wdmc/wdmc.db-shm
/mnt/HD/HD_a2/.systemfile/upload
/usr/local/config/dynamicconfig_config.ini
16-28-50 sda2 101032 0 sda3 576 0 sda7 64 0
/mnt/HD/HD_a2/Public
/mnt/HD/HD_a2/Public/checkgen2.sh
/mnt/HD/HD_a2/.wdmc/wdmc.db
/mnt/HD/HD_a2/.wdmc/wdmc.db-wal
/mnt/HD/HD_a2/.wdmc/wdmc.db-shm
/mnt/HD/HD_a2/.systemfile/upload
/usr/local/config/dynamicconfig_config.ini
16-28-56 sda2 61248 8 sda3 1792 0 sda4 192 0 sda7 128 0
/mnt/HD/HD_a2/Public
/mnt/HD/HD_a2/Public/checkgen2.sh
This also shows that the wdmcserverd process is also writing the disk. When the disk is sleeping
the front led will fade on and off.
Hi,
For now it is something like below. I think wdmcserver processed the disk because I was trying to access it via PC. But for the results below, nothing is connected to it. Only Putty and the blue light is ON.
root@WDMyCloud root # cd /mnt/HD/HD_a2/Public
root@WDMyCloud Public # ./checkgen2.sh
20-05-35 sda1 350858 571138 sda2 517258444 597480976 sda3 12066598 496 sda4 25 626 20864 sda5 1088 0 sda6 1130 16 sda7 97162 693992
20-05-41 sda2 75072 0 sda4 576 0 sda7 576 0
20-05-47 sda2 49600 0 sda3 192 0 sda7 0 16
/usr/local/config/dynamicconfig_config.ini
20-05-53 sda2 16320 0 sda3 64 0 sda4 64 0 sda7 64 48
/usr/local/config/dynamicconfig_config.ini
20-05-59 sda2 102936 0 sda3 448 0 sda4 576 0 sda7 576 0
/usr/local/config/dynamicconfig_config.ini
20-06-04 sda2 29184 0 sda3 192 0 sda4 64 0 sda7 64 0
/usr/local/config/dynamicconfig_config.ini
20-06-10 sda2 50008 0 sda3 192 0 sda4 128 0 sda7 128 16
/usr/local/config/dynamicconfig_config.ini
20-06-17 sda2 93224 0 sda3 1088 0 sda4 64 0 sda7 64 16
/usr/local/config/dynamicconfig_config.ini
Not sure what that file is used for, but is seems to go with remote access. You could try the following command.
lsof | grep dynam
This should show what process has that file open.
Hi,
Thanks for prompt answer. The result is like below. Nothing happened. Am I typed it wrong?
Thanks.
root@WDMyCloud root # cd /mnt/HD/HD_a2/Public
root@WDMyCloud Public # ./checkgen2.sh
23-31-58 sda1 351626 571138 sda2 532378404 597482992 sda3 12139814 496 sda4 27098 20864 sda5 1088 0 sda6 1130 16 sda7 98994 701248
/usr/local/config/dynamicconfig_config.ini
23-32-07 sda2 182696 0 sda3 2496 0 sda4 192 0 sda7 648 0
/usr/local/config/dynamicconfig_config.ini
^C
root@WDMyCloud Public # lsof | grep dynam
root@WDMyCloud Public #
No what you typed is correct. You could try disabling remote access. To see if it changes anything. Try this
command ls -l /usr/local/config/dynamicconfig_config.ini
Run that command once every 10 seconds for 4 attempts. Looking to see if the times change on the file.
Hi,
Here is the results;
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:00 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:00 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:00 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:00 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:00 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public # ./checkgen2.sh
20-02-31 sda1 355274 572402 sda2 536278452 597493320 sda3 12314678 528 sda4 31 618 21456 sda5 1088 0 sda6 1130 16 sda7 107794 743896
20-02-36 sda2 42128 0 sda4 512 0 sda7 512 0
20-02-42 sda2 61824 0 sda3 192 0 sda4 128 0 sda7 128 0
20-02-48 sda2 25024 0 sda3 64 0
20-02-54 sda2 25920 0
20-02-59 sda2 21248 0 sda4 512 0 sda7 512 0
20-03-04 sda2 15168 0 sda3 192 0
20-03-10 sda2 53568 0 sda4 128 0 sda7 128 0
20-03-16 sda2 46784 0 sda4 64 0 sda7 64 0
20-03-22 sda2 27456 0 sda3 960 0 sda4 512 0 sda7 520 16
/usr/local/config/dynamicconfig_config.ini
20-03-28 sda2 62976 0 sda4 128 0 sda7 128 48
/usr/local/config/dynamicconfig_config.ini
20-03-33 sda2 39616 0 sda4 64 0
/usr/local/config/dynamicconfig_config.ini
^C
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:03 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public #
I’ve realized that the file is updated every 3 minutes. Now the result is like below.
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:03 /usr/local/config/dynam icconfig_config.ini
root@WDMyCloud Public #
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:06 /usr/local/config/dynamicconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:36 /usr/local/config/dynamicconfig_config.ini
root@WDMyCloud Public # ls -l /usr/local/config/dynamicconfig_config.ini
-rwxr-xr-x 1 root root 505 Sep 25 20:36 /usr/local/config/dynamicconfig_config.ini
root@WDMyCloud Public #
Now I’ve made factory reset for my WD and the results are like below.
It seems that nothing operating on WD but my HDD still spins 
root@WDMyCloud root # cd /mnt/HD/HD_a2/Public
root@WDMyCloud Public # ./checkgen2.sh
21-38-01 sda1 8330 39170 sda2 14048052 61624 sda3 640350 96 sda4 24306 27800 sda5 1088 0 sda6 1130 16 sda7 3786 8320
21-38-06 sda2 18240 0
21-38-12 sda2 17280 0
21-38-17 sda2 14336 0 sda3 192 0
21-38-23 sda2 36608 0
21-38-28 sda2 38976 0
21-38-34 sda2 15680 0 sda4 192 0
21-38-40 sda2 35592 0 sda3 192 0
21-38-45 sda2 13632 0
21-38-51 sda2 53632 0
21-38-56 sda2 21184 0 sda3 64 0
21-39-02 sda2 21952 0 sda3 192 0 sda4 192 0
21-39-07 sda2 20096 0
21-39-13 sda2 35328 0
21-39-18 sda2 17984 0
21-39-24 sda2 31232 0
21-39-29 sda2 36168 0 sda3 192 0 sda4 192 0
21-39-35 sda2 38976 0
21-39-40 sda1 0 336 sda2 11392 0
21-39-46 sda2 23296 0
21-39-51 sda2 30208 0 sda3 192 0
21-39-57 sda2 12352 0 sda3 448 0
21-40-02 sda2 17280 0 sda3 256 0 sda4 192 0
21-40-08 sda2 28352 0
21-40-13 sda2 15232 0
21-40-18 sda2 17088 0
21-40-24 sda2 40392 0 sda3 192 0
21-40-30 sda1 0 272 sda2 22016 0 sda3 448 0
21-40-35 sda2 34240 0 sda4 192 0
21-40-41 sda2 26496 0
21-40-46 sda2 23744 0 sda3 192 0
21-40-52 sda2 34432 0
21-40-57 sda2 34240 0 sda3 128 0
21-41-03 sda2 19264 0 sda4 192 0
21-41-08 sda2 19200 0
21-41-14 sda2 21120 0 sda3 192 0
21-41-19 sda2 30784 0
21-41-25 sda2 34368 0
21-41-30 sda2 16384 0
21-41-36 sda2 15168 0 sda3 192 0 sda4 192 0
21-41-41 sda2 32256 0
21-41-47 sda2 37248 0
21-41-52 sda2 21568 0
21-41-58 sda2 20416 0 sda3 128 0
21-42-03 sda2 14016 0 sda3 192 0
21-42-09 sda2 21696 0 sda4 192 0
21-42-14 sda2 31616 0
21-42-20 sda2 27328 0
21-42-25 sda2 25408 0
21-42-31 sda2 19136 0 sda3 192 0
21-42-36 sda2 19648 0
21-42-42 sda2 23488 0 sda4 192 0
21-42-47 sda2 38912 0
21-42-53 sda2 18496 0
21-42-58 sda2 21184 0 sda3 320 0
21-43-04 sda2 25984 0
21-43-09 sda2 24384 0 sda4 192 0
21-43-15 sda2 23744 0
21-43-20 sda2 27072 0
21-43-26 sda2 11200 0 sda3 192 0
21-43-31 sda2 29376 0
21-43-37 sda2 12672 0
21-43-42 sda2 26688 0 sda4 192 0
21-43-47 sda2 15936 0
21-43-53 sda2 37312 0 sda3 192 0
21-43-59 sda2 21376 0 sda3 128 0
21-44-04 sda2 29696 0 sda3 5184 0 sda4 192 0
21-44-10 sda2 38528 0
21-44-15 sda2 41408 0 sda3 192 0
21-44-21 sda2 22272 0
21-44-26 sda2 26752 0 sda4 192 0
21-44-32 sda2 35136 0
21-44-38 sda2 18240 0
21-44-43 sda2 39296 0 sda3 192 0
21-44-49 sda2 19712 0
21-44-54 sda2 30336 0 sda4 192 0
21-45-00 sda2 21120 0 sda3 128 0
21-45-05 sda2 29696 0 sda3 192 0
21-45-11 sda2 39360 0
21-45-16 sda2 27136 0
21-45-22 sda2 27264 0 sda3 1088 0 sda4 192 0
21-45-27 sda2 17152 0
21-45-33 sda2 16320 0 sda3 192 0
21-45-38 sda2 13888 0
21-45-43 sda2 25088 0
21-45-49 sda2 26432 0
21-45-54 sda2 21440 0
21-46-00 sda2 36032 0 sda3 832 0 sda4 192 0
21-46-06 sda2 18880 0 sda3 192 0
21-46-11 sda2 30400 0
21-46-16 sda2 21632 0
21-46-22 sda2 14912 0
21-46-27 sda2 30976 0 sda3 192 0
21-46-33 sda2 19072 0 sda4 192 0
21-46-38 sda2 27264 0
21-46-44 sda2 32832 0
21-46-49 sda2 18816 0
21-46-55 sda2 32320 0 sda3 192 0
21-47-01 sda2 31040 0 sda3 128 0 sda4 192 0
21-47-06 sda2 28800 0
21-47-12 sda2 32512 0 sda3 192 0
21-47-17 sda2 36736 0
21-47-23 sda2 41280 0 sda4 192 0
21-47-29 sda2 28480 0 sda3 192 0
21-47-34 sda2 24400 0 sda3 768 0
21-47-40 sda2 29696 24
21-47-45 sda2 38464 8 sda4 192 0
21-47-51 sda2 18368 0 sda3 1152 0
21-47-56 sda2 26752 0
21-48-02 sda2 38208 0 sda3 128 0
21-48-07 sda2 20928 0
21-48-13 sda2 18432 0
21-48-18 sda2 14784 0 sda3 192 0 sda4 192 0
21-48-24 sda2 22400 0
21-48-29 sda2 41472 0
21-48-35 sda2 26880 0
21-48-40 sda2 23872 0 sda3 64 0
21-48-46 sda2 27328 0 sda4 192 0
21-48-52 sda2 34624 0
21-48-57 sda2 35840 0
21-49-03 sda2 26816 0 sda3 512 0
21-49-08 sda2 21312 0
21-49-14 sda2 33408 0 sda4 192 0
21-49-19 sda2 25792 0
21-49-25 sda2 35904 0 sda3 64 0
21-49-31 sda2 32064 0
21-49-36 sda2 29824 0
21-49-42 sda2 21888 0 sda4 192 0
21-49-47 sda2 26624 0 sda3 64 0
21-49-53 sda2 36480 0
21-49-59 sda2 43968 0
21-50-04 sda2 22720 0 sda3 320 0 sda4 192 0
21-50-10 sda2 20864 0 sda3 448 0
21-50-15 sda2 33216 0
21-50-21 sda2 31424 0
21-50-26 sda2 11712 0
21-50-32 sda2 26304 0
21-50-37 sda2 21632 0 sda3 64 0 sda4 192 0
21-50-43 sda2 26176 0
21-50-48 sda2 22208 0
21-50-54 sda2 26880 0
21-50-59 sda2 43520 0 sda3 192 0
21-51-05 sda2 48704 0 sda4 192 0
21-51-11 sda2 36160 0
21-51-16 sda2 23872 0
21-51-22 sda2 29440 0 sda3 64 0
21-51-27 sda2 20608 0
21-51-33 sda2 18880 0
21-51-38 sda2 9600 0 sda4 192 0
21-51-44 sda2 44352 0 sda3 64 0
21-51-49 sda2 23040 0
21-51-55 sda2 43904 0
21-52-00 sda2 17408 0 sda3 128 0
21-52-06 sda2 42576 0 sda3 64 0 sda4 192 0
21-52-12 sda2 32064 0
21-52-17 sda2 17856 0
21-52-23 sda2 21248 0
21-52-28 sda2 7488 0
21-52-34 sda2 34560 0 sda3 64 0
21-52-39 sda2 36480 0 sda4 192 0
21-52-45 sda2 15616 0
21-52-50 sda2 24384 0
21-52-56 sda2 14272 0
21-53-01 sda2 27136 0 sda3 512 0
21-53-07 sda2 28800 0
21-53-12 sda2 26496 0 sda4 192 0
21-53-18 sda2 21120 0
21-53-23 sda2 25792 0 sda3 64 0
21-53-29 sda2 41536 0
21-53-34 sda2 23744 0
21-53-40 sda2 32576 0 sda4 192 0
21-53-45 sda2 17088 0 sda3 64 0
21-53-51 sda2 37696 0
21-53-57 sda2 27648 0
21-54-02 sda2 27456 0 sda3 192 0
21-54-08 sda2 27136 0 sda3 64 0 sda4 192 0
21-54-13 sda2 10752 0
21-54-18 sda2 42240 0
21-54-24 sda2 24512 0
21-54-29 sda2 14784 0
21-54-35 sda2 27008 0 sda3 64 0
21-54-40 sda2 19776 0 sda4 192 0
21-54-46 sda2 41856 0
21-54-52 sda2 30976 0
21-54-57 sda2 24256 0 sda3 64 0
21-55-03 sda1 0 608 sda2 20032 0 sda3 128 0
21-55-08 sda2 43264 0 sda4 192 0
21-55-14 sda2 16384 0
21-55-19 sda2 15488 0
21-55-25 sda2 23232 0 sda3 64 0
21-55-30 sda2 17536 0
21-55-36 sda2 55296 0 sda4 192 0
21-55-42 sda2 35328 0 sda3 64 0
21-55-47 sda2 25664 0
21-55-53 sda2 14016 0
21-55-58 sda2 30400 0
21-56-04 sda2 18816 0 sda3 704 0
21-56-09 sda2 17728 0 sda4 192 0
21-56-14 sda2 19648 0 sda3 1024 0
21-56-20 sda2 18560 0
21-56-25 sda2 16960 0
21-56-31 sda2 43840 0
21-56-36 sda2 11904 0
21-56-42 sda2 28800 0 sda3 64 0 sda4 192 0
21-56-47 sda2 17920 0
21-56-53 sda2 20608 0
21-56-58 sda2 38592 0
21-57-04 sda2 21184 0 sda3 128 0
21-57-09 sda2 23488 0 sda3 64 0
21-57-15 sda2 31296 0 sda4 192 0
21-57-21 sda2 43648 0
21-57-26 sda2 28096 0
21-57-32 sda2 27200 0 sda3 64 0
21-57-38 sda2 61888 0 sda4 192 0
21-57-43 sda2 25216 0
21-57-49 sda2 28096 0 sda3 64 0
21-57-54 sda2 13312 0
21-58-00 sda2 32512 0
21-58-05 sda2 35392 0 sda3 128 0 sda4 192 0
21-58-11 sda2 15936 0
21-58-16 sda2 27904 0 sda3 64 0
21-58-22 sda2 17152 0 sda3 704 0
21-58-28 sda2 45696 0
21-58-33 sda2 29760 0 sda4 192 0
21-58-39 sda2 31488 0 sda3 64 0
21-58-44 sda2 16448 0
21-58-50 sda2 43968 0
21-58-55 sda1 0 272 sda2 14208 0
21-59-01 sda2 41024 0 sda3 64 0 sda4 192 0
21-59-07 sda2 29760 0 sda3 128 0
21-59-12 sda2 35456 0
21-59-18 sda2 21248 0
21-59-23 sda2 20544 0 sda3 64 0
21-59-29 sda2 31424 0 sda4 192 0
21-59-34 sda2 17344 0
21-59-40 sda2 32704 0
21-59-45 sda2 17408 0 sda3 64 0
21-59-51 sda2 35072 0
21-59-56 sda2 10880 0
22-00-02 sda2 23536 0 sda3 4672 0 sda4 192 0
22-00-08 sda2 51264 0 sda3 64 0
22-00-13 sda2 27776 0
22-00-18 sda2 21440 0 sda3 1728 0
22-00-24 sda2 14272 0 sda3 256 0
22-00-30 sda2 50432 0 sda3 64 0 sda4 192 0
22-00-35 sda2 22848 0
22-00-40 sda2 18432 0
22-00-46 sda2 19072 0
22-00-51 sda2 11072 0
22-00-57 sda2 56776 0 sda3 64 0 sda4 192 0
22-01-03 sda2 33088 0 sda3 320 0
22-01-08 sda2 14016 0
22-01-13 sda2 22528 0
22-01-19 sda2 36352 0
22-01-25 sda2 20800 0 sda3 64 0
22-01-30 sda2 19200 0 sda4 192 0
22-01-36 sda2 28544 0
22-01-41 sda2 17344 0
22-01-47 sda2 38592 0 sda3 64 0
22-01-52 sda2 25344 0
22-01-58 sda2 33728 0 sda4 192 0
22-02-04 sda1 0 528 sda2 29760 0 sda3 128 0
22-02-09 sda2 38784 0 sda3 448 0
22-02-15 sda2 21056 0
22-02-20 sda2 29696 0 sda4 192 0
22-02-26 sda2 18880 0
22-02-32 sda2 55552 0 sda3 64 0
22-02-37 sda2 19776 0
22-02-43 sda2 26624 0
22-02-48 sda2 12672 0 sda4 192 0
22-02-54 sda2 56640 0 sda3 64 0
22-02-59 sda2 25920 0
22-03-05 sda2 35456 0 sda3 128 0 sda4 192 0
22-03-11 sda2 42752 0
22-03-16 sda2 17280 0 sda3 64 0
22-03-22 sda2 22144 0
22-03-27 sda2 44736 0
22-03-33 sda2 35712 0 sda4 192 0
22-03-38 sda2 20544 0 sda3 64 0
22-03-44 sda2 19968 0
22-03-49 sda2 26752 0
22-03-55 sda2 13120 0
22-04-00 sda2 48832 0 sda4 192 0
22-04-06 sda2 30400 0 sda3 192 0
22-04-12 sda2 29824 0
22-04-17 sda2 15936 0
22-04-23 sda2 33088 0
Actually the disk is being accessed every time a line of output is displayed. It is just the the script can not determine what caused the disk access. Your output shows that sda2 is being accessed about every 6 seconds. sda3 being accessed about every 20 seconds.
One of the problems is to figure out what disk I/O is being done. On the Gen1 the kernel was compiled with blktrace enabled. The gen2 does not have this enabled. You can compile the kernel with blktrace enabled and it boots. But the udfs.ko and jnl.ko modules will not load. These two modules are not open source.
Hi RAC,
Thanks for prompt answer again. But I’m not that much expert 
I don’t know how to complie kernel. Even I don’t know what i udfs.ko and jnl.ko
Sorry to disturbed you but as I see in another topics, this is the main issue that everyone talks about WD My Cloud and WD doesn’t provide any solution for 3 years. Big headache…
