WD MyBookLive - cannot access public folder

Hi. First time poster. I’ve had my My Book Live 2TB for several years, and all of a sudden I cannot access the files via the network using Win10.

Public folder shows up in Dashboard Shares
It has 1.8 out of 2TB used.
But I cannot see it via the network. I use Windows 10 - latest updates installed. Cannot map a network drive to it. Its like it is not there - but it is. IO just cannot access my files!
It worked a few months ago, but I got a new router. Assigned a static address - works fine, can see dashboard via web browser. But cannot access the public folder through the network.
Steps so far

  • Googled and found similar problems, but solutions haven’t helped me
  • Enabled SMB 1.0/CIFS File Sharing - done
  • Enabled NetBios over TCP/IP - done
  • Installed latest firmware from WD - done
    Still, no access

Running WD My Book Live MBL Setup program, at the end it says:
There seems to be a problem
We’ve detected that you may not be able to:

  • Copy the files to or from the device
  • Map a shared folder
  • Call support
    But this device is not supported any longer!

All my other network devices and drives incl 2 Synologies are happily accessible.
How do I fix this? Buy another Synology?


You can contact WD’s Technical Support about this.

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