WD MyBook help


my dad has 1TB MyBook and he just called to ask that his MyBook just disconnected from his laptop after erasing a file from it and won’t show up again.

he tried reconnecting after reboot and still didn’t show up

also tried to check at device manager under ‘disk drives’ but nothing shows up either

does anyone know what causes it and solution?

Hi, try using another USB cable, another power socket. Also check on the disk management. If it’s not recognized there then is probably faulty. You can also try running a test with DLG.