Please help me.
I bought the thing 2 months ago and everything worked fine. I’ve put 750GB worth of files in there (my work, my photos, my movies, etc.) with no backup whatsoever (my bad there). Anyway, just yesterday, I was using it while browsing the internet. But something weird happened when I tried to move my downloaded data in there. Usually it would only take several seconds to get back from power saving mode, but that’s not what happened. It just freezes the system entirely, I can’t click on anything. I tried to remove it, but nothing happened. So out of desperation, I unplug it.
And when I turn it back on, the Smartware virtual CD loads, and the nothing happened. The drive just won’t load. And I notice that the capacity gauge doesn’t lit at all (the four bars were supposed to lit because I’ve used more than 3/4 of the total capacity). Anyway, the system froze on me again, apparently when trying to load the drive.
I panicked. And I can’t seem to remove the drive. So I unplug it again. I try to do the same thing for several times but it always ends up the same. Finally I decided to wait while it loads, and in about 5-10 minutes the capacity gauge lit entirely and my drive pops out. But the problem remains, I can’t seem to access it, because it still freezes my system.
And yeah, I’ve tried 3 different USB and power cables. I’ve also tried it on Mac OS and Windows 7, but nothing works.
Is there any solution to this? Anybody ever experienced anything like this? Please help. I simply can’t afford to lose my data.