Hello,
I have an issue with my “My Passport” USB disk. It is still under warranty.
Before I tried the replacement procedure I want to be sure I have any way to solve the problem on my own.
(cf Step 1 Please search our Knowledge base for possible solutions. why?)
Observation :
The problem is reproductible on any OS and computer I tried (XP, Ubuntu, Seven…).
On XP, with “Computer Manager”, I can see the device in “Device Manager \ Disk drives”.
However, the disk doesn’t appear in “Disk Management”.
Actually, I already tried several things from what I found on internet. But I didn’t find any solution.
I don’t really take care of the data. The only thing I want is to repear my drive!
thanks.