WD My Passport Ultra

WD External Drives WD Portable Drives
1

I bought a new notebook and it doesn’t recognize my HD. My notebook is a Ideapad 320 (LENOVO). Can someone help?

2

Hi Andressa,

You should refer below KBA in this concern.

3

Didn’t work. I have tried everything, and didn’t find a solution yet. But Thanks

4

You should contact WD’s Technical Support about this.

To Contact WD for Technical Support;

https://support.wdc.com/support/case.aspx?lang=en

The link below will allow you to call support.

5

It doesn’t help to contact support, S/N is not recognized by their ‘system’.