WD My Passport Ultra

Hi, some help needed please!
I have used an external drive on my MacBook Pro in the past and never had any problems.
I have had to get a replacement and just started to use it. On the MacBook Pro, I cannot delete folders or files or save any files. The Passport icon also doesn’t stay on the desktop or when I go to save it.
I don’t have problems like this when I use it on the Windows PC…

The message I get when I try to save is ‘word cannot save or create this file. The disk may be full or write-protected. Try one or more of the following: - free more memory - make sure that the disk you want to save the file on is not full, write-protected, or damaged.’

Many thanks for any help,
Mariane

Hi marianepocas,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.