WD My Passport Ultra doesn't work - help!

I’ve installed the drive but it keeps shutting down (mac keeps telling me I’ve not ejected it correctly, but I’ve not ejected it, the drive ejected itself) I can’t get in to format it. It’s basically useless. If I’m doing something wrong, I’d love the solution. TIA

Hello lochdog,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support