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WD my passport shows xx of 960gb used but can't access any file or folder in the drive

Hello. 

My hard drive suddenly started doing this. Whenever I plug it in to my pc it shows that all my files are there within it but when I open the drive it shows only a couple of folders and I can’t access any of them either.

I have some really important family pictures stored in it that I need to retrieve urgently. 

Please offer any assistance if you could. 

Much appreciated 

-soul-

Hi, welcome to the community.

Have you tried connecting the drive to another computer or using a USB cable? Also, have you enabled “Show hidden files and folders” from the folder folder options?

I have tried connecting to other pc’s and mac’s. The drive is a connected only through usb cable. I hav tried another cable as as well. That doesn’t seem to work either. 

Thank you for responding. 

Support for Western Digital Hard Drives | Western Digital

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