WD My Passport not recognised


#1

-was copying pics into my 2tb external harddrive
-error messaged showed that copying failed
-i try again and then it says disk not found
-i try pluggibg it again in all ports on my laptop but still nothing
-i try another laptop, still nothing
-it makes the sound and the light is on but nothing
-do a litle googling and i try computer management it says disk error and there isnt any partitions there. (So i dont know what to do there)
-i also try device manager and uninstall it and plug in again after restarting again nothing

  • what do i do? Whats the problem i dont understand… did my passport just die ??

#2


#3

What happens when you try to Initialize the drive? (Please note this will erase all data on the drive - if the data has not been backed up you may want to try other troubleshooting)

Also; To get a quick screenshot you can hold down alt on your keyboard and press prntscn and then simply paste into your reply (if a screen has sensitive info like serial numbers be sure to paste into a picture editor and remove this info first)

Have you tried the drive with another data cable (just want to make sure it’s not the cable that’s gone bad)


#4

It says not enought memory to initialise. I did try another cable no difference.
I dont care about the stuff on the harddrive, but would like it working again.


#5

I have a 1 tb wd also that stopped working years ago the same way… see the attached pics! It wont let me initialise and it wont let me put volume for my 2 tb
image|690x495