WD My Passport - is there Smartware included?

Hi. Just received a used My Passport. I am wondering if I can schedule backup? When searching the net it says I “may” have it with Smareware. I cannot find it in Internet Explorer.

Sounds like the previous owner deleted the software / formatted the drive before selling it to you. (which any seller would do)

Off the Shelf brand new … the drive will come factory formatted with the software on it.

Go to the WD Downloads Wesbite and get the software (Smartware, Backup, Drive Utilities etc) from there.

Hi. Do I have to pay for it??

download it and find out :wink:

no

Hi. I downloaded Smartware. The Smartware icon kept spinning and doing nothing. I also couldn’t get My Passport to open. I have now uninstalled it. What’s up with that?

Thanks,

Elizabeth Moncrieff

Ask the person that gave it to you, or sold it to you

sounds like a faulty drive if the software can’t see it and your computer can’t open it.

always a risk when buying “used” hard drives.

It came from my daughter. It worked for her.
I will contact someone else to help
Thanks