WD My Passport hard drive won't show in Disk Utilities and Finder, but is detected in System Report

Hi everyone,

A few months ago I accidentally unplugged my My WD My Passport for Mac hard disk and since then it won’t mount. It only flashes when connected and won’t show in Finder and Disk Utilities. It is, however, detected in System Report, as shown on the screenshot here.

Please can someone advise what I should do? My years of important personal and work files are stored in this… Thanks guys!

It might be because of the drive I/O error and the drive has become unintialized.

It means that your drive has gone bad.

You can create RMA if your drive is under warranty from the link.