If it it’s the board then this might help
https://wdc.custhelp.com/app/answers/detail/a_id/70/session/L3RpbWUvMTM5MDMyNjIwNS9zaWQvZVBrTU9YS2w%3D or try finding a board on Ebay. This explains a little about the boards http://community.wd.com/t5/Off-Topic-Discussions/Bridge-Boards/td-p/353839 You should also explain to your client that a backup means 2 copies not simply moving data to another drive.
Joe
