Since today my WD HDD (WDBABM0010BBK) is not being found on my computer. I have tons of photo’s stored on my device and I haven’t backed up all of them so I hope someone can help me out.
my WD HDD is also not being found on two other computers
I tried another USB cable
the light on my WD HDD is working
the light on my USB hub is not burning when the WD HDD is inserted (it does with other usb devices)
HD WDD not found in Disk Managament
I hope someone can help me out with this. The only thing I need to be sure of is wheter the data can be retrieved somehow.
I can see you tried all the troubleshooting steps, I can just suggest to test the drive on TesDisk to verify if the drive has data corruption or bad sectors, if the software can’t repair the drive then contact WD to replace the drive.-
A firmware update will not delete the data on the drive, but if your drive is not recognized on the computer I don’t think you will be able to update it
Did you try the drive without the hub and in different ports? One on the back of a desktop may work better. About the only other thing to try is a powerbooster cable. It is Y shaped and uses 2 USB ports. It doesn’t sound good. About the only way to get data off would be probfessional data recovery. Since this is a drive with Smartware the data is hardware encrypted whether you used it or not.
I did try without the hub and in different ports, also on the back of the desktop. Will try to get my hands on a powerbooster cable and otherwise will look for professional data recovery options.
