WD My Passport Essential 500GB External (WD5000BMVM) Cannot detect/read the hdd

I was looking at pictures and watching video directly from the HDD last week when my computer suddenly “hanged” and froze. I reset my computer and when it’s back on, problem came.

It detected the “Unlocker” without any issue. Problem came after I entered the password. “My Computer” seems to be keep searching for the drive, after a few minutes, a new drive pop up but it is still loading and it seems to be forever loading. I am not able to open the drive. (As shown in the picture F: and G:)

I tried formatting with the WD Quick Drive Format but it keeps failing. 

Please help.


It’s possible that the drive might got corrupted after the reset since it was streaming and accessing the drive.

As a recommendation, test the drive using the WD Data lifegard diagnostics.

See the link below for instructions.